How quickly do you respond to calls in Mount Airy?+
For active leaks or storm damage, we prioritize Mount Airy calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Mount Airy.
How does your pricing work?+
We give every Mount Airy customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active NC contractor license and full insurance coverage, and we'll provide proof of both on request β most Mount Airy customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first β we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Mount Airy, NC and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Mount Airy home?+
Most residential replacements in Mount Airy take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Yes β we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Mount Airy with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Mount Airy or do you cover nearby towns?+
Beyond Mount Airy, our crews regularly service the surrounding Mount Airy, NC area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
